Our Commitment to You

Refund &
Returns Policy

EvolveFit365 Ltd  |  Last updated: April 2026
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Results Guarantee Included Complete all 6 weeks as directed and don't feel fitter -- we'll refund you in full. No arguments.
01

About This Policy

SHRED-6 is operated by EvolveFit365 Ltd, a company registered in England and Wales (company number 17165943). Our registered office is 31 Hampton Road, London, E4 8NH. This policy sets out your rights when purchasing the SHRED-6 programme ("the Programme"), a digital fitness product delivered through a mobile app.

Because SHRED-6 is a digital product (not a physical item), standard returns do not apply in the same way as physical goods. However, we offer strong consumer protections in line with UK law, and we back the programme with a results guarantee.

02

Your 14-Day Cancellation Right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your purchase within 14 days without giving a reason -- subject to the following:

Before you can access the content for a programme you have bought, the app asks you to confirm that you want to start straight away and that you understand you are giving up your 14-day right to cancel that programme once you access it. Because each programme is a separate purchase, you give this confirmation separately for each programme you buy.

If you have not yet accessed the programme and wish to cancel within 14 days of purchase, contact us at enquiries@shred-6.com and we will issue a full refund.

Cancellation requests must be submitted within 14 calendar days of your purchase date.

03

Our Results Guarantee

The SHRED-6 Results Guarantee

We are confident SHRED-6 works -- if you put in the work. That's why we offer this guarantee:

  • You complete all daily programme activities for the full 6 weeks, logging and completing every session in the app
  • Despite completing the programme in full, you do not improve your overall fitness and do not feel that you are getting fitter
  • You contact us within 14 days of completing the 6-week programme to make a claim

If all of the above apply, we will issue a full refund of your purchase price.

We may request evidence of your completed programme activity log (as recorded in the app) to verify your claim. This is simply to confirm that the programme was followed as intended.

The results guarantee does not apply if:

  • You did not complete all daily activities for the full 6 weeks
  • You skipped sessions or did not log activity in the app as required
  • Your claim is submitted more than 14 days after completing the programme
  • The programme was not followed as instructed (e.g. correct level, recommended nutrition guidance)
04

How to Request a Refund

1
Email us Send your request to enquiries@shred-6.com with the subject line "Refund Request".
2
Include your details Your full name, the email address used at purchase, your order number, and the reason for your refund request.
3
For guarantee claims, provide evidence Share a screenshot or export of your completed programme activity log from the app.
4
We'll confirm and process We aim to respond within 3 business days. Approved refunds are processed within 5--10 business days and returned to your original payment method.
05

Refunds Outside These Conditions

Outside of the 14-day cancellation right and the results guarantee described above, we are unable to offer refunds. This includes:

  • Change of mind after accessing the programme
  • Failure to complete the programme or low engagement
  • Dissatisfaction with the programme after partial completion
  • Technical issues outside our control (e.g. personal device incompatibility)

If you experience a technical issue with the programme or app, please contact us at enquiries@shred-6.com before requesting a refund -- we'll do our best to resolve it.

06

Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under UK law. If you believe a refund is owed to you on grounds not covered above, you may contact Citizens Advice (citizensadvice.org.uk) or the Citizens Advice consumer helpline for guidance.

This policy is governed by the laws of England and Wales.

Questions About a Refund?

We're here to help. Email us at enquiries@shred-6.com and we'll sort it out.